Our online payment provider is Opayo (formerly SagePay). This is a secure operation and the company accepts a range of debit and credit cards, including American Express. Your card details are not held by Kids-Biz. For payments made at our store or over the telephone, a manual card machine is used. We also accept cash payments at the store.

Once you have placed your online order you will receive 2 emails; one from Opayo  to confirm a payment has been made and an order confirmation from Kids-Biz (webshop@kidsbiz.co.uk).  If you do not receive either email, please double check the email address which you gave us and look in your Spam folder.  No email from Opayo means that your payment did not go through or there was an error in transmission.  No email from Kids-Biz likely means that we have not received notification of your order.  In either case, it is important you let us know and we can rectify this.

Please check your order confirmation carefully as these are the products you will receive.  If this is not what you intended to order, again, do let us know immediately.

Most items are held in stock, including specials and embroidered garments for your school.  Although it is unusual, we can occasionally go out of stock and you will be notified if we are unable to deliver to our usual schedule.
Once your order has been processed, you will receive notification by email that your goods have been packed.

1. School Deliveries – FREE (usually up to 7 days)
   Your school is happy to accept your delivery at school. Orders are normally batched together and delivered once a week into the School Office.  Each order will be individually packaged with your child’s name and class so please ensure you give this information at checkout.  You may receive a despatch notification before your order physically leaves Kids-Biz as it will not be shipped until the next scheduled delivery.

During Half Term and school holidays, orders will be held back and delivered when school reopens.  Arrangements for collecting your order at school varies, so please check with the School Office if unsure.  For example, the LCS Office is open at times during the holidays.

2. Home Delivery - £4.50 (despatch is usually 2/3 days from order date).  We currently use either Royal Mail 24 or 48 or Evri (via Parcel2Go) which is a 2-4 day service.  For urgent deliveries, do let us know and we will do everything possible to accommodate you.

BACK TO SCHOOL – this extremely busy period is from mid July to mid September.  Delivery times will be extended so please allow for this when placing your order.

Please return any unwanted items to Kids-Biz Ltd, Returns, Unit 1a Broadway Green Farm, Broadway Road, Lightwater, GU18 5SU.  We do recommend using the courier Evri or the consolidator Parcel2Go as they are often less expensive than Royal Mail and also offer tracking and insurance.  Please DO NOT leave at school unless specifically advised to do so, as we do not have a collection arrangement.

If you require an exchange, you may prefer to contact us first with details of your requirements and we can then have your replacement ready to despatch.  If you require an urgent exchange, we recommend placing a second order which will be despatched in the usual way.  A refund will then be issued on receipt of your return at Kids-Biz.