Opening Hours

Kids-Biz office hours are Monday to Friday 9am to 5.30 pm.

Kids-Biz facility at Lightwater is open for individual sales and Click & Collect on certain days and times only.  Please see further details below.  We regret a full fitting service is not possible but we do have a small try-on space available if needed.

School deliveries have now recommenced.  However, there are some schools which do not offer this option so please see your special school page or the dropdown delivery list at checkout for further information.

 

LIGHTWATER Days & Hours of Opening - WINTER TIMETABLE:

  • TUESDAYS AND THURSDAYS - 2pm to 5pm
  • WEDNESDAY – 9am to 12 noon
  • SATURDAY AM - 10am to 12 noon
  • Other days & times available, please contact us or book a collection online
  • Or call in if you are passing.  We are often open out of hours.

If visiting outside our opening hours, you can book an alternative collection time here.

If you have an order to collect, please await your "order ready-to-collect" email otherwise your item may not be in stock.  We are now open for ad-hoc purchases or fittings.   During warm weather our facilities are fully open to the outside and we can accommodate a "drive thru" arrangement if required (pls "toot twice").  Masks, hand sanitizer, gloves & wipes are available for our customers' use.
Although we would prefer collections during our opening hours above, we understand that this is not always convenient.  Our online appointment system is therefore available  for collections at other times and also for some purchases but to purchase a full uniform, please place your order online first.  Should you have any queries, please continue to phone or email.
Home deliveries will take place as usual at a charge of £3.95. Local deliveries are normally handled by our own staff and take place once a week.

Returns and Exchanges

Should you need to return any items for a refund, there is now a Returns Box outside our unit. Please don't forget to give your name and address and as your return will be quarantined for 48 hours. Please write the date of your return on the outside of the package.

Should you require an exchange, please give details of your exchange item and then await your collection email before returning to collect your package.

It is also possible to return and exchange items directly at the unit during our opening hours and subject to Covid restrictions. However a refund will not usually take place until your garments have completed a quarantine period.

 

General Instructions

Please order online and await a collection email that your order and/or exchange item is ready for collection before you visit. During term time, uniform orders are generally despatched Thursday/Friday to school if not collected.

 

Fitting (Currently Suspended)

If you are unsure of the size you have ordered and wish to try on your order when you collect this is possible - outside of back-to-school time generally without an appointment. However, for larger orders and at busy times, we do recommend that you book an appointment. Otherwise you may have a long wait. Your order will be ready for you to try and change according to your requirements. Payment can be made on site by cash or card. For back-to-school new starters, please read our special instructions. Thank you.

 

Ordering at the Unit (not online)

Outside of Back-to-School time, orders can often be purchased on-the-spot provided our staff are available to help you.

However, at busy times, we cannot always guarantee a member of staff will be available you so you may prefer to book an appointment via our online system or by email; this is always recommended for new starters or larger orders. Provided items are in stock, you will be able to take your order with you

 

Parking

The farm has a visitors car park - turn right on entering the farm.

Direct Telephone (for appointments)

Click & Collect 01276 477411 (no answerphone)

Office  01276 300120

Mobile  07973 723934 (Pam) | 07864 858532 (Bob)

Location Address (Border Lightwater & Windlesham)

Unit 1a
Broadway Green Farm
Broadway Road
Lightwater
Surrey
GU18 5SU
United Kingdom