Facilities at Lightwater

Kids-Biz facility at Lightwater is now open for individual sales and also for Click & Collect.  We regret a full fitting service is not yet possible due to Covid restrictions, but we do have a small try-on space available if needed.

School deliveries have now recommenced.  However, there are some schools which still do not offer this option so please see your special school page or the dropdown delivery list at checkout for further information.

Days & Hours of Opening:

  • TUESDAYS AND THURSDAYS - 2pm to 4.30 pm.
  • SATURDAY AM - 10am to 12 noon.
  • Other days & times available, please contact us or book a collection online.

If visiting outside our opening hours, you can book an alternative collection time here.

If you have an order to collect, please await your "order ready-to-collect" email otherwise your item may not be in stock.  We regret that due to the pandemic, we are not open for ad-hoc purchases or fittings.   It is now mandatory to wear a mask indoors.  During warm weather our facilities are fully open to the outside and we can accommodate a "drive thru" arrangement if required (pls "toot twice").  Masks, hand sanitizer, gloves & wipes are available for our customers' use.
Although we would prefer collections during our opening hours above, we understand that this is not always convenient.  Our online appointment system is therefore available  for collections at other times and also for some purchases but to purchase a full uniform, please place your order online first.  Should you have any queries, please continue to phone or email.
Our free school deliveries have now commenced but only for those schools currently offering this facility (see drop-down menu at checkout for list of schools where we can deliver).  Due to the pandemic some schools are limiting visitors to their office.
Home deliveries will take place as usual at a charge of £3.95.

Returns and Exchanges

Should you need to return any items for a refund, there is now a Returns Box outside our unit. Please don't forget to give your name and address and as your return will be quarantined for 48 hours. Please write the date of your return on the outside of the package.

Should you require an exchange, please give details of your exchange item and then await your collection email before returning to collect your package.

It is also possible to return and exchange items directly at the unit during our opening hours and subject to Covid restrictions. However a refund will not usually take place until your garments have completed a quarantine period.

 

General Instructions

Please order online and await a collection email that your order and/or exchange item is ready for collection before you visit. During term time, uniform orders are generally despatched Thursday/Friday to school if not collected.

 

Fitting (Currently Suspended)

If you are unsure of the size you have ordered and wish to try on your order when you collect this is possible - outside of back-to-school time generally without an appointment. However, for larger orders and at busy times, we do recommend that you book an appointment. Otherwise you may have a long wait. Your order will be ready for you to try and change according to your requirements. Payment can be made on site by cash or card. For back-to-school new starters, please read our special instructions. Thank you.

 

Ordering at the Unit (not online)

Outside of Back-to-School time, orders can often be purchased on-the-spot provided our staff are available to help you.

However, at busy times, we cannot always guarantee a member of staff will be available you so you may prefer to book an appointment via our online system or by email; this is always recommended for new starters or larger orders. Provided items are in stock, you will be able to take your order with you

 

Parking

The farm has a visitors car park - turn right on entering the farm.

Direct Telephone (for appointments)

Click & Collect 01276 477411

Office  01276 300120

Mobile  07973 723934 (Pam) | 07864 858532 (Bob)

Location Address (Border Lightwater & Windlesham)

Unit 1a
Broadway Green Farm
Broadway Road
Lightwater
Surrey
GU18 5SU
United Kingdom