Returns & Exchanges
We understand that there may be times when you need to return an item to us either as a return or exchange. How you do this, will depend on whether or not you purchased this item as part of our school schemes.
For Non-Scheme Purchases:
For general purchases, please return to us at the following address:
Returns Dept, Kids-Biz Ltd, Unit 1a Broadway Green Farm, Broadway Road, Lightwater, Surrey GU18 5SU
For larger items, we recommend you use MyHermes rather than the Royal Mail as this can often be cheaper and will provide you with confirmation and tracking.
Provided the item is unmarked and still intact with all labels, on receipt of your return, you will be sent an immediate refund back to your card.
If you prefer to exchange your item for a different size or colour, please make a note of this with your return and we will arrange this for you. You will receive an email once the exchange has been processed and the new item despatched.
For an urgent exchange, why not place a second order for your replacement? We will then refund on receipt of your return.
Faulty or Damaged Goods?
On the rare occasion that you have received a damaged or faulty item, please contact us first with details and/or photo of your issue before returning. We will then send you further instructions.
For Scheme Purchases:
If we operate a uniform scheme for your particular school, the return arrangements may differ from the above.
For local schools where we offer free delivery to school, your return can be left at the School Office. Please ensure it is carefully packaged, labelled for return to Kids-Biz and carries instructions as to whether or not you require an exchange. If you are unsure whether your school accepts returns, please check on our website on your school page, with your School Office or contact us directly.
If returning to school, please address the package to Kids-Biz Returns and enclose details of your order. If you require an exchange, please email first with details of your requirements and we will aim to deliver your replacement and collect the return at the same time (at no charge to you). You may also visit us at Lightwater if you require an urgent exchange but please check the website for visiting information as these change regularly and you may also prefer to check that the replacement item is in stock. We now have a Returns Box outside our unit so even if we are closed, you can still leave your package.
For non-local schools we do not offer a returns arrangement, so you will need to return to us at the address above.
For all school scheme customers, where you require an exchange, you may prefer to make contact before arranging the return. We can then prepare your replacement in advance and hopefully make a speedier exchange.
With any other queries, do contact us on the numbers or email below.